Returns & Exchanges
Returns with a refund
Please complete the returns form. You can find it via the following link:
Please place the completed returns form in the parcel with the goods and seal it.
Our address for returns is:
Recon Company GmbH
Zuckerfabrik 2
38259 Salzgitter
Take the parcel to a courier of your choice.
Please note that, unfortunately, we do not cover return postage costs or provide pre-paid labels.
As soon as the item arrives at our premises, we will issue a credit note and refund the money to your original payment method within 3 working days.
Exchanges
Please complete the returns form. You can find it via the following link:
Please specify under ‘Additional details’ which item you would like to receive in exchange. Should this result in an increase in the invoice amount, you will receive a prepayment invoice by email requesting a bank transfer.
Please place the completed returns form in the parcel with the goods and seal it.
Our address for returns is:
Recon Company GmbH
Zuckerfabrik 2
38259 Salzgitter
Take the parcel to a courier of your choice.
Please note that, unfortunately, we do not cover return postage costs or provide pre-paid labels.
As soon as the item arrives at our premises, we will usually process the exchange within 3 working days. You will not be charged any further delivery costs.
Complaints / Warranty
Please complete the returns form. You can find it via the following link:
Under ‘Further details’, please describe the fault as precisely as possible.
Important: If the item has been worn or used, please wash it for hygiene reasons. Please ensure that any dirt is thoroughly removed from shoes.
Please place the completed returns form in the parcel with the goods and seal it.
Our address for returns is:
Recon Company GmbH
Zuckerfabrik 2
38259 Salzgitter
Please contact us on: 05341-833440 to receive a free return label from DHL. Please have your customer number and/or invoice number to hand.
As soon as the item arrives at our premises, we will send it to the relevant manufacturer for assessment. Please note that this process may take between 2 and 6 weeks. This varies from manufacturer to manufacturer, and we are unable to speed up this process.
Once the item has been repaired or replaced, we will return it to you.